General Information

Job Advert Title
Associate Director Medical Information Excellence
Netherlands, United Kingdom
Function/Business Area
Marketing & Communications
Employment Class


Associate Director Medical Information Excellence

About Astellas:

At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others.
Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society.
Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity.
We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership.
Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.

About this job:

The Associate Director Medical Information Excellence is responsible for the processes, operations and technology that enables the creation and maintenance of the global medical information system and integrations required for medical information (MI) response delivery and content creation in response to unsolicited requests for all ESMA and prioritized global Astellas products. The incumbent is responsible for understanding, consolidating and applying regional and global requirements in addition to industry best practices to maintain a system that supports internal stakeholders in an efficient manner and continuously incorporates their feedback. This position will develop and refine system functionality to align with centralized business processes, create systems training curricula, and support integrations with other technologies across the organization.

Key Activities are noted below:

  • Business Process Owner for global digital repositories for documentation of unsolicited requests for MI and content across all Astellas priority products / Tas.
  • Create and maintain global MI system, comprised of case management and content components, to align with business processes to be followed by the central MI content teams and each region's contact center team(s).
  • Oversee and optimize integrations that facilitate bidirectional flow of information to and from internal systems (e.g., Pharmacovigilance, Quality, Data Intelligence, Scientific Content & Insights, Commercial and Medical Field CRM) and external channels (e.g., MA/MI websites, integrated chat, and email).
  • Continuously analyze end user feedback and monitor platform version releases, identifying areas for improvement and proposing and/or executing on enhancements.
  • Develops and implements training programs for global MI system end users in collaboration with Medical Affairs Training.
  • Works proactively and in collaboration with internal cross-functional and external vendor IS stakeholders to identify and manage constraints and risks, facilitating resolution.
  • Utilizes advanced understanding and awareness of internal and external environmental changes and opportunities to ensure ongoing innovative enhancements and operational efficiencies.
  • Omni-Channel Medical Information
  • Understand the strategic needs of the broader Omni-Channel digital transformation ambition and enables such transition as relevant.
  • Drives innovative communication methods that improve customer experience and ensure MI communication is timely, relevant and delivered in preferred formats/channels; ensuring that Medical Information delivery is aligned with industry standards and is an industry leader.
  • Governance
  • Demonstrates mastery of all Astellas and alliance and/or vendor (if applicable) SOPs related to medical information activities and provides audit/inspection support as needed
  • Owns repository (ies) that enable exchange in response to unsolicited requests and document review and approval of MI content provided in response.
  • Responsible for monitoring if review/approval of MI content is adhering to applicable Astellas standards and procedures, and support (associate) directors MI with resolving/ mitigating non-adherence.
  • Stays current on global and local regulations and guidance that impact interactions with and creation and subsequent delivery of medical information in response to unsolicited requests from external healthcare professionals and patients.

Experience and Knowledge:

  • Extensive scientific/medical experience in global pharmaceutical industry environment
  • Good experience in medical information experience
  • Thorough understanding of legal/regulatory/compliance requirements and guidelines with respect to medical information in the pharmaceutical industry
  • Demonstrated ability to rapidly adopt and utilize new digital technology and other resources
  • Excellent written and oral communication skills.
  • Ability to work independently and lead a team without direct reporting lines in a matrix environment with proven flexibility and organizational awareness.
  • Ability to recognize and anticipate problems and create and manage complex projects.
  • Ability to effectively collaborate across multiple functions and regions including Medical, Medical Information, Operational Excellence and Information Systems.
  • Must be decisive, exercise good judgement in decisions, organize and with the ability to prioritize a large workload.
  • Ability to manage resources, program and multiple projects.
  • Flexibility to travel 20% of the time, including potentially international travel.
  • Breath of diverse leadership experiences and capabilities, including the ability to influence and collaborate with peers, oversee and guide the work of other colleagues to achieve meaningful outcomes and deliver impactful value.


  • Bachelor's Degree in Health-Related Sciences or Business/IS with prior industry experience in leading team efforts in a highly matrixed organization and strong evidence of communications experience and impact.

Additional information:

  • Currently this position has the flexibility to work from home and in the office.
  • This is a permanent full-time position based in the UK or in the Netherlands, or in US or in Japan.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.