General Information

Job Advert Title
Global HR Systems Content Lead - ServiceNow
Location
United Kingdom
Function/Business Area
Human Resources, Marketing & Communications
Department
HR Service Delivery
Employment Class
Permanent

Description

Global HR Systems Content and Communications Lead


About Astellas:


At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others

Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society. Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners.

Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity.

We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.


About this job:


An exciting new opportunity for a strategic and operational HR Operations professional to work at a global level, for a leading Pharmaceutical company, reporting to Astellas Executive Director for HR Operations.
As the Global HR Systems Content and Communications Lead, you will work as part of Astellas HR Operations or Shared Services team, where you will own the roadmap for designing and implementing internal and 3rd party HR platforms, driving Astellas Global HR Operations Communications and Engagement plan and governing global HR platforms content. 
To include:

HR Platforms / Systems including ServiceNow
  • Leading design with a focus on employee experience and self-service capability via Case Management, Knowledge Management, Automation and Virtual Agent functionality.
  • Driving HR Platform related change and continuous improvement Projects, liaising with relevant internal stakeholders (including leading & coaching) and 3rd parties.
  • Future proofing platform functionality and content.

HR Content Management 
  • Developing documents, controls and governance to ensure that HR policies, processes and related documents are updated, stored and published appropriately.
  • Overseeing ‘look and feel’, tone of voice and quality, collaborating with individual content owners.
  • Acting as the ambassador for continuous improvement of content, working closely with i.e. Astellas global Shared Service Centres.

HR Communications 
  • Establishing and implementing a Communications and Engagement strategy for Global HR Operations 
  • Collaborate with the Astellas Communications team to develop policy, guidelines, toolkits and templates.
  • Working with Astellas Content Owners and specialists to compose, edit and manage the production of all HR communication materials

Essential Knowledge & Experience:


  • Experience of working in a HR Shared Service Centre environment for a Global business.
  • Experience of large organisational change initiatives and Continuous Improvement programmes as an ambassador for change.
  • In-depth knowledge of ServiceNow (end-to end including deployment)
  • Experience of developing and implementing HR Operations OD and process governance.
  • Exceptional communication and stakeholder management skills
  • Leadership and project management experience

Preferred Knowledge & Experience:


  • Experience of DocuSign and ideally of having rolled it out 

Educations/Qualifications:


  • University degree in related field is desirable


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.