General Information

Job Advert Title
HR Operations Specialist
Function/Business Area
Human Resources
HR Service Delivery
Employment Class


HR Operations Specialist

About Astellas:

At Astellas, we can offer an inspiring place to work and a chance to make your mark in doing good for others.

Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society. Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners.

Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity.

We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.

About this job:

As HR Operations Specialist, this role is responsible for providing case management (employee relations) support to employees and managers which have been escalated by the HR Service Delivery Team.  The role will also involve partnering with HRBPs to support the execution of business change projects and delivery of cyclical HR processes The role will report to the HR Operations Specialist Lead and will work closely with other HR Operations teams, across the broader HR function and directly with the business.

Your main responsibilities would be:

  • Accountable for the provision of sound advice and guidance provided to managers and employees on a variety of employee relations issues
  • Identify and analyse legal and compliance risks in employment situations and partner with the Employee Relations to mitigate accordingly 
  • Keep up to date with employment law and employment law trends
  • Escalate complex case management queries to HRBPs & Employee Relations as appropriate
  • Manage multiple projects; identifying risks, dependencies, overlaps and conflicts (both within and outside of HR) and ensuring deadlines and deliverables are met
  • Act as a thought partner to HRBPs and CoEs to ensure that EMEA-wide solutions work locally and that local HR requirements are met
  • Execute activity on behalf of CoE teams for processes that are outside of the scope of services provided by the Shared Service Centre

Essential Knowledge & Experience:

  • Years of working experience: 5+ years
  • Experience in managing high risk employment-related cases from intake to investigation to resolution
  • Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, transaction support and employee administration

Preferred Knowledge/Experience/Qualifications:

  • Strong analytical skills and ability to exercise sound judgement based on policies, procedures, practices and risk factors
  • Excellent interpersonal skills with an ability to inspire trust and confidence and effectively influence the decision-making process
  • A broad understanding of the HR employee lifecycle


  • Relevant degree or professional qualification
  • Fluent in Italian and English.

Additional information:

  • Full time.
  • Location: Milan, Italy.

We offer:

  • A challenging and diversified job in an international setting
  • Opportunity and support to continuous development
  • Inspiring work climate

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.