General Information

Job Advert Title
HR Service Delivery Team Lead
United Kingdom
Function/Business Area
Human Resources
HR Service Delivery
Employment Class


HR Service Delivery Team Leader

About Astellas:

At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others.

Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society.

Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity.

We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership.

Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.

About this job:

An exciting new opportunity for a solutions focused HR Operations professional to work across functions and regions, supporting our Global HR Service Delivery Lead with Team Leadership (5-10 individuals and driving improvements across end-to-end HR processes and services. 


  • Leading a team of HR Service Delivery Advisors, initially UK based but will become a global team
  • Day-to-day running of HR Service Delivery, acting as a point of escalation for broader HR teams
  • Contributing to the establishment of a Global HR Operations Model
  • Developing a continuous improvement plan for HR Service Delivery
  • Owning consistency of service delivery standards, both in-house and on behalf of 3rd party providers.
  • Ensuring that stakeholders are aligned around the HR Service Delivery model and objectives 
  • Supporting the account management support of HR Operations service delivery 3rd parties
  • Leading, coaching and influencing at all levels

Essential Knowledge & Experience:

  • Proven experience in a leadership position encompassing HR Operations/Shared Services and  Customer Excellence, gained in a global organisation. 
  • Extensive experience in transaction management 
  • Sound knowledge and experience across core HR functions such as Compensation, Benefits, Performance Management, etc.
  • Proven experience and an apetite for delivering CI initiatives
  • Strong people manager with an ability to lead and motivate a team using HR metrics


  • Chartered MCIPD or equivalent qualification, or equivalent HR experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.