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Job Advert Title
Sr. LMS Operations Support Associate
Function/Business Area
Data & Analytics
LMS Strategy
Arbeidsovereenkomst voor onbepaalde tijd


Senior LMS Operations Support Associate

About Astellas

At Astellas, we can offer an inspiring place to work and a chance to make your mark in doing good for others.
Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society. Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity.
We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership. Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.

About This Job

The Senior LMS Operations Support Associate is responsible and accountable for day to day LMS Operations Support activities, such as LMS user account management, learning assignment support, inspection readiness activities related to staff qualification requirements, managing Quality Control activities for maintaining LMS systems data integrity. This role is also accountable for managing LMS related communications and maintaining the global LMS User Support Portal. In addition the role manages global learning services through coordination, administration and logistics of Development/M&D and wider learning events and learning related workshops. Accountabilities include scheduling, enrolling, documenting and communicating the events, setting up and facilitating/assisting global and/or virtual training classes and ensuring LMS has the technical capabilities to (continue to) meet instructor led event related business requirements.

Essential Knowledge & Experience:

  • Associate’s degree or equivalent.
  • Minimum 2 years related experience, preferably in a regulated environment.
  • Experience with Successfactors LMS application in general; thorough knowledge on the functional and technical capabilities of instructor led offerings of Successfactors LMS
  • Customer service focused towards both internal and external customer and business partners;
  • Strong problem solving skills
  • Ability to prioritize and organize a high volume workflow and follow up project through to completion, ensuring attention to detail and high level of accuracy.
  • Excellent written and verbal communication skills.
  • High attention to detail
  • Proactive and Flexible attitude
  • Patient and tactful
  • Ability to work independently with little supervision as well as in a team setting in global environment
  • Self directed within the scope of their duties and responsibilities.
  • Exercises considerable latitude in determining approaches to assignments.
  • Experience with a variety of computer applications
  • Experience with webinar applications and learning management systems.
  • Strong consulting skills and ability to influence the outcome
  • Thorough understanding of the organizational structure

Preferred Knowledge & Experience:

  • Certification in training administration
  • Experience with managing delicate/sensitive staff qualification records (such as CVs and training records)
  • Knowledge/experience working with groups with various cultural backgrounds and learning styles.
  • Ability to self-motivate and drive for strong results
  • Location for this position is Northbrook, IL, Leiden, Netherlands or Tokyo, Japan

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.