Customer Engagement & Value Partner
About Astellas:
At Astellas we are making treatments that matter to people.
We are tackling the toughest health challenges putting the patient at the heart of every move we make.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We have developed ground-breaking, innovative medicines in immunology, oncology and urology. Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.
We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients’ lives.
From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners.
The Opportunity:
As a Customer Engagement & Value Partner, you are responsible for building and maintaining strong relationships with our customers to understand their needs and ensure they are getting the most out of our products and services. You will also be responsible for identifying and resolving customer issues, as well as promoting the value of our products and services via projects or (omnichannel) engagement either with owned platforms or 3rd party platforms.
Hybrid working:
At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.
Key Responsibilities:
- Collaborate with senior product managers, commercial teams, and external agencies to develop and deploy omnichannel engagement strategies.
- Support the planning and execution of operational and value-adding projects alongside the brand team.
- Drive local omnichannel strategy, tactics, and initiatives based on market insights and customer feedback.
- Plan, execute, and localize omnichannel campaigns, including content creation and channel optimization.
- Build trusted relationships with relevant healthcare professionals (HCPs) and internal teams to align with external stakeholder needs.
- Set metrics/KPIs to measure customer experience and brand adoption, continually evaluating and adjusting to meet brand objectives.
Essential Knowledge & Experience:
- Proven experience in Digital marketing preferred.
- Strong experience in omnichannel marketing, including digital tactics (websites, social media, email, webinars) and customer-focused campaign execution in multi-disciplinary, cross-cultural settings.
- Expertise in translating brand strategies into campaign planning, content creation, and execution, with excellent project management skills and attention to detail.
- Proven ability to collaborate with stakeholders and external agencies, while ensuring compliance with industry regulations and managing legal/medical review processes.
Education:
- Minimum Bachelor’s Degree, preferably an MSc in digital marketing or communications or equivalent.
- Competence in the use of MS Word, Excel, and PowerPoint.
Additional information:
- This role requires 20% travel, (domestic and international )
- This is a permanent, full-time position.
- Position is based in Dublin – Ireland.
- This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 days per week in our Dublin office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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