About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
In this role, you will partner with stakeholders across multiple geographies and time zones to drive continuous improvement across Global Process Owner (GPO) end-to-end HR processes and services. As a Continuous Improvement Lead, you will design, implement, and govern innovative solutions that enhance service delivery, employee experience, and operational performance across People Services. You will play a critical role in ensuring HR processes are compliant, future-ready, and aligned to business strategy, while driving cost effectiveness and best-practice standards. This is a highly influential role that combines strategic planning, service governance, and transformation leadership to enable a consistent, high-quality global HR service model.
Hybrid Working:
At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.
Key Activities for this role:
- Develop and maintain a strategic continuous improvement roadmap for Global People Services, focusing on reliability, performance, and service excellence across HR operations
- Lead the design and implementation of service changes, improvements, and transitions, ensuring alignment with the HR Operating Model and evolving business needs
- Act as the primary account management point of contact for HR GPOs, HR Business Partners, and Centres of Excellence, ensuring effective support and alignment
- Oversee third-party service delivery, including service transitions, SLA management, performance reporting, and continuous improvement initiatives
- Analyse service quality trends, conduct root cause analysis, and develop business cases and improvement proposals to be reviewed and approved by senior stakeholders
Essential Knowledge & Experience:
- Substantial experience in a leadership role spanning HR operations, customer service, and project or change management in a multinational environment
- Strong expertise across the HR employee lifecycle, including employee experience, HR process design, transaction support, and employee administration
- Proven experience leading and delivering continuous improvement initiatives across technology, process, and service delivery in complex, cross-cultural settings
- Excellent written and verbal communication skills in English, with the ability to influence and align senior stakeholders
- Strong analytical capability with experience using HR metrics, SLA data, and insights to drive service performance and decision-making
Preferred Qualifications:
- Experience overseeing third-party HR service providers and managing service transitions within a global operating model
- Strong knowledge and hands-on experience with project management tools, methodologies, and structured delivery approaches
- Proven people leadership experience, including coaching managers and employees and leading high-performing teams
- Experience managing budgets and balancing cost effectiveness with service quality outcomes
- Lean Six Sigma Black Belt certification
Qualifications:
- Chartered MCIPD or equivalent qualification, or equivalent depth of HR experience
- Proficiency in business English for collaboration across global stakeholders
Additional information:
- This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office.
Astellas’ Global Capability Centres – Overview:
Astellas’ Global Capability Centre’s (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.
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