Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.
Are you driven to make a real difference in the lives of patients?
We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Astellas’ Global Capability Centres – Overview
Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviours, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.
Location and Working Environment
This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office
Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Purpose & Scope
The HR Quality Assurance Specialist Lead plays a critical role in ensuring the accuracy, compliance, and continuous improvement of HR Shared Services operations across the organization. You monitor and evaluate HR transactions, processes, and systems to ensure they meet internal quality standards, regulatory requirements, and operational objectives. By analysing data, identifying trends, and implementing robust quality frameworks, you enable HR teams to deliver efficient, reliable, and compliant services to employees and stakeholders globally. Working closely with HR Shared Services, Centres of Excellence (COEs), IT, and other business partners, you act as both quality guardian and improvement driver—strengthening data integrity, enhancing operational performance, and supporting a culture of continuous improvement across HR operations.
Role and Responsibilities
• Quality Framework & Compliance: Develop and maintain HR quality assurance frameworks and conduct audits to ensure compliance with internal policies, employment law, and data privacy standards.
• Performance Monitoring: Establish and track KPIs for HR service delivery quality, monitoring trends and identifying improvement opportunities.
• Quality Reporting & Coaching: Analyse quality errors and root causes, provide reports to leadership, and deliver feedback or training to People Services Operations teams.
• Continuous Improvement: Identify process gaps and collaborate with HR stakeholders and Continuous Improvement teams to enhance efficiency, reduce risk, and embed best practices.
• Process & Technology Support: Support implementation of new HR processes, tools, and technologies while maintaining accurate quality documentation and acting as an escalation point for quality issues.
Required Qualifications
• Strong knowledge of HR processes, policies, and compliance requirements within HR operations or shared services.
• Experience in quality assurance, auditing, or process monitoring within an HR or operational environment.
• Analytical capability to identify trends, determine root causes, and recommend process improvements.
• Familiarity with HR systems (e.g., HRIS, payroll platforms) and reporting or analytics tools.
• Excellent communication and stakeholder management skills with the ability to work across a global, matrixed environment.
Preferred Knowledge & Experience
• Certification in Lean Six Sigma or a similar process improvement methodology.
• Experience supporting continuous improvement or transformation initiatives within HR operations.
• Exposure to HR technology implementations or system enhancements (e.g., HRIS modules or ServiceNow workflows).
• Understanding of Agile or Scrum methodologies and their application within quality assurance processes.
• Fluency in more than one language.
Education/Qualification
• Bachelor’s degree (or equivalent) in a relevant field.
What awaits you at Astellas?
• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.
Our Organizational Values and Behaviors
• Impact
• Innovation
• Integrity
• One Astellas
• Accountability
• Courage
• Sense of Urgency
• Outcome Focus
Benefits
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.
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