Astellas Pharma Inc.

Purpose and Scope

The People Operations Partner:

• Is responsible for providing multi country case management support to employees and managers which have been escalated by the HR Service Delivery Team. 
• Will provide multi-country policy expertise and HR generalist knowledge to support and educate leaders, managers, and associates on all People topics. People Operations Specialists support all customer groups and enable the delivery of all life cycle events.
• Is responsible for resolving employee relations issues, support and advise leaders on HR-related matters & policies.
• Is responsible for the delivery of Case Management (i.e. underperformance, disciplinary, grievance and sickness absence), business changes, in-country projects, and cyclical HR processes on behalf of Global HR Business Partners and Centres of Excellence in addition to providing support for employee relations queries.
• Is responsible for delivering a legally compliant HR service in line with identified needs.
• Is responsible for providing data and insights on the volume of activity, trends, issues, concerns, and success stories.
• Will report to the People Partner Cluster Lead and will work closely with other HR Operations teams, across the broader HR function and directly with the business 

Role and Responsibilities

Key Accountabilities:

• Responsible for the provision of legally compliant and sound advice and guidance provided to managers and employees on a variety of case management issues
• Responsible for all employee relations Case Management (i.e. underperformance, disciplinary, crossborder, grievance and sickness absence)
• Responsible for executing a portfolio of business change projects and in-country projects in collaboration with HRBPs 
• Responsible for providing support to HR Business Partners and Centres of Excellence to execute the delivery of cyclical HR processes (i.e. Talent, Rewards)

Continue: Role and Responsibilities

Key Deliverables:

Case Management:

• Provide solutions to resolve case management queries escalated from the Service Delivery Team 
• Provide advice, guidance and support to managers and employees on case management issues (i.e. underperformance, disciplinary, crossborder, grievance and sickness absence) and policy interpretation
• Identify and analyse legal and compliance risks in employment situations and partner with the HR Business Partner & Employee Relations team to mitigate accordingly 
• Keep up to date with employment law and employment law trends
• Monitor and track trends in case management queries to proactively identify issues and identify opportunities to overcome these trends
• Escalate complex case management queries to HR Business Partners & Employee Relations as appropriate

Execution of Business Change Projects:

• Collaborate with Subject Matter Experts and HR Business Partners to deliver end-to-end business change projects (for example- business restructure)
• Work closely with broader HR Project teams to deliver in-country project work
• Manage multiple projects; identifying risks, dependencies, overlaps and conflicts (both within and outside of HR) and ensuring deadlines and deliverables are met
• Maintain a mind-set of continuous improvement to identify opportunities to improve the services provided by HR

Delivery of Cyclical HR Processes:

• Collaborate with HR Business Partners and Centres of Excellence to execute and deliver cyclical HR processes (e.g. talent, performance and reward cycles)
• Act as a thought partner to HR Business Partners and Centres of Excellence to ensure that global solutions work locally and that local HR requirements are met
• Execute activity on behalf of Centres of Excellence teams for processes that are outside of the scope of services provided by the Shared Service Centre

Required Qualifications

• Education – Bachelor Degree
• Solid work experience, demonstrable application of employment law and process
• Experience in managing high risk employment-related cases from intake to investigation to resolution
• Proven experience function as a natural collaborator who is authentic, transparent and aligns with the Astellas values and code of conduct
• Proven success partnering and collaborating with stakeholders’ cross-functionally and at all levels
• Strong analytical skills and ability to exercise sound judgement based on policies, procedures, practices, and risk factors
• Excellent interpersonal skills with an ability to inspire trust and confidence and effectively influence the decision-making process
• Self-starter and ability to manage a workload of varying complexity to a high standard
• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, transaction support and employee administration
• Continuous Improvement knowledge
• Personal computer skills, including MS Office and Outlook
• A broad understanding of the HR employee lifecycle