About Astellas:
At Astellas, experience is coupled energised with a relentless challenger spirit.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We are unusual in our ability to combine the experience, expertise, and resources of an established company with the agility, flexibility and tenacity of a start-up. Relentless curiosity and a hunger for discovery flow throughout our entire organisation.
We harness the latest technology and insights from big data with our research expertise to create powerful solutions that could transform the way doctors and nurses treat and care for their patients. We are accelerating product development, driving operational efficiencies and gaining a better understanding of the needs of patients and their healthcare providers.
We partner and collaborate with academic research institutes and biotechnology companies who share our passion for bringing breakthrough discoveries to patients.
The Opportunity:
In this role, you will lead agile, cross-functional teams, driving end-to-end employee experience related to all internal solutions and services. This includes the development and execution of a strategic employee experience framework, partnering with leaders across corporate functions to turn feedback and performance data into meaningful action. As the strategic owner of corporate services’ employee-facing technologies, including a global self-service portal, you’ll drive innovation and continuous improvement to reduce administrative burdens. This is a high-impact role that requires strong cross-functional collaboration, executive stakeholder engagement, and a passion for delivering exceptional end-user experiences.
Main mission of the pod will be making working with GBS faster, easier and more effective.
Hybrid Working:
At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver
Key Responsibilities:
• Developing and executing a comprehensive employee experience strategy focused on self-service and seamless user journeys.
• Collaborating across the enterprise to integrate feedback and performance data into improved service offerings.
• Leading value teams and engage stakeholders to define, develop, and secure CxO sign-off for a cross-functional experience framework.
• Leveraging emerging technologies to enhance self-service capabilities and streamline employee-facing processes.
• Establishing and tracking OKRs like time spend on corporate, internal activities, employee satisfaction with the service, user experience etc. to measure impact and drive continuous improvement through data analysis and insights.
• Implementing with Digital Product Owner a ServiceNow platform for finance and procurement services and develop it for the future
• Building and maintaining solid knowledge base for Agentic AI and roll out the usage of AI in the employee portal.
Essential Knowledge & Experience:
• A strong background in HR and Finance, including roles focused on service delivery and end-user experience, global process ownership.
• Proven experience driving employee experience initiatives within corporate functions or across the enterprise.
• Strong track record of working in matrixed, multinational environments and shared service models, including partnerships with BPO vendors.
• Demonstrated success leading culture-focused transformation projects with measurable impact.
• Familiarity with employee experience technologies such as ServiceNow and Agentic AI, along with foundational Agile certification.
• Agile ways of working and familiarity with agile methodologies
• Strong communication and presentation skills, with the ability to engage stakeholders effectively.
Preferred Qualifications:
• Proven ability to lead effectively, embed best practices, and improve operational performance.
• Demonstrated expertise in championing continuous improvement and securing commitment to new processes.
• High level of accountability in supporting team performance and utilizing technology effectively.
Education/Qualifications:
• Undergraduate degree with a background in HR and Finance or equivalent.
• Proficiency in business English is essential for effective cross-country collaboration.
Additional Information:
• This is a permanent, full-time position.
• This position is based in London (UK) or Warsaw (Poland).
• This position follows our hybrid working model. The role requires a blend of home and approx. two days per week in our offices during the initial six months. After this period, on-site presence may reduce, depending on business needs and individual arrangements. Candidates must be located within a commutable distance of the office.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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