Manager Business Solutions and Analytics
About Astellas
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com
Are you driven to make a real difference in the lives of patients?
We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Location and Working Environment
Location Denmark office (Copenhagen).
This position follows our hybrid working model. The role requires a minimum 3 days per week in our local office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.
Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Purpose & Scope
- Lead the development, implementation, operations, and monitoring of all customers engagement activities that support the business, especially those related to the Customer Relationship Management (CRM) system.
- Analyse activity data and benchmark performance against relevant comparable clusters
- Gather and share best practices and repositories that can enhance overall business performance.
- Engage with Business and Regional support functions to mutually align processes that improve internal customer satisfaction.
- Ensure that internal customer satisfaction reflects business needs and business users’ experiences.
Role and Responsibilities
- Communicate effectively and drive the implementation of processes and projects so they align with business expectations.
- Stay one step ahead of internal customers by providing timely, relevant analysis that challenges and improves affiliate performance.
- Prepare automated, accurate, and timely data activity analyses and insights in Qlik Sense.
- Understand local markets and customers, reflected in your interactions with internal stakeholders, ensuring the field force organisation remains competitive against internal and external benchmarks and best practices.
- Build trust in systems, data, and processes by engaging, involving, and motivating stakeholders to deliver best in class affiliate Business Solutions.
Required Qualifications
- Advanced degree or equivalent in Business, Engineering or IT.
Preferred Qualifications
- Communicate effectively and drive the implementation of processes and projects so they align with business expectations.
- Stay one step ahead of internal customers by providing timely, relevant analysis that challenges and improves affiliate performance.
- Prepare automated, accurate, and timely data activity analyses and insights in Qlik Sense.
- Understand local markets and customers, reflected in your interactions with internal stakeholders, ensuring the field force organisation remains competitive against internal and external benchmarks and best practices.
- Build trust in systems, data, and processes by engaging, involving, and motivating stakeholders to deliver best in class affiliate Business Solutions.
What awaits you at Astellas?
- Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
- Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
- Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
- A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.
Our Organizational Values and Behaviors
- Impact
- Innovation
- Integrity
- One Astellas
- Accountability
- Courage
- Sense of Urgency
- Outcome Focus
Benefits
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.
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