About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
In this role, you will lead Global Business Services (GBS) knowledge and training management across Japan, APAC, and EMEA/AMERICAS—ensuring employees have timely access to the critical knowledge and skills needed to perform effectively. You will drive the development of a cohesive, enterprise-wide approach to knowledge sharing and continuous learning, while fostering a culture that values capability building and operational excellence across regions and functions.
Hybrid Working:
At Astellas we recognize that our employees enjoy having balance between their professional and home lives. We are proud of our hybrid approach which empowers you to have flexibility on whether to work from home or in the office.
Key Responsibilities:
- Designing and owning the GBS Knowledge Management Framework across regions, processes, and BPO operations to ensure consistent and efficient service delivery.
- Developing and maintaining a centralized knowledge base with accurate, accessible, and up-to-date content aligned across GBS and BPO partners.
- Leading the implementation of knowledge and training solutions, including integration within ServiceNow and the development of the GBS SharePoint Portal.
- Identifying global capability needs and delivering high-quality, role-relevant training programs that support performance and business goals.
- Tracking usage trends and gathering feedback to continuously enhance knowledge content, training strategies, and user engagement.
Essential Knowledge & Experience:
- Extensive experience in knowledge management, training design, or organizational learning, ideally gained within a Global Business Services (GBS) or shared services environment.
- Strong expertise in platforms such as ServiceNow, SharePoint, or Confluence.
- Proven ability to develop and implement training strategies, manage content governance, and oversee the end-to-end knowledge management lifecycle.
- Strong project management and communication skills, with a demonstrated ability to engage and influence stakeholders across diverse functions, cultures, and organizational levels.
- Analytical and data-driven approach, with experience tracking training effectiveness and knowledge usage through KPIs; familiarity with SAP S/4HANA, BPO environments, and finance-related processes.
Preferred Qualifications:
- Experience in designing, implementing, or governing process mining and automation technologies, such as Celonis, UiPath, or low-code platforms.
- Solid background in Global Business Services (GBS), shared services, or similar enterprise operating models.
- Strong understanding of regulatory and compliance frameworks relevant to process governance, including SOX and GDPR.
- Proven ability to establish and lead Communities of Practice, Centres of Excellence, or Global Capability Centres at scale.
- Experience in finance functions or working within Japanese corporate environments is highly advantageous.
Qualifications:
- Bachelor’s degree in Business Administration, Human Resources, Learning & Development, Knowledge Management, or equivalent.
- Proficiency in business English is essential for effective cross-country collaboration.
Additional Information:
- This is a permanent, full-time position.
- This position is based in Warsaw (Poland)
- This position follows our hybrid working model. The role requires a blend of home and approx. two days per week in our offices during the initial six months. After this period, on-site presence may reduce, depending on business needs and individual arrangements. Candidates must be located within a commutable distance of the office.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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