About Astellas:
At Astellas, experience is coupled energised with a relentless challenger spirit.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We are unusual in our ability to combine the experience, expertise and resources of an established company with the agility, flexibility and tenacity of a start-up. Relentless curiosity and a hunger for discovery flows throughout our entire organisation.
We harness the latest technology and insights from big data with our research expertise to create powerful solutions that could transform the way doctors and nurses treat and care for their patients. We are accelerating product development, driving operational efficiencies and gaining a better understanding of the needs of patients and their healthcare providers.
We partner and collaborate with academic research institutes and biotechnology companies who share our passion for bringing breakthrough discoveries to patients.
The Opportunity:
As the Omnichannel Experience Partner for Hungary, Bulgaria, Romania and Greece (HBRG) and Israel you will interface with brand & therapeutic areas of the affiliates business and be responsible for supporting delivery of optimal customer engagement and experience.
You will report directly to the Head Omnichannel Experience and be part of a team of ten spread across Europe & Canada. The scope of this role is dedicated to a cluster of assigned country markets and requires a broad mixture of skills such as technical comprehension, process details, peer influencing, analytical abilities and the ability to apply operational knowledge to achieve strategic objectives.
Hybrid working:
At Astellas we recognise that our employees enjoy having balance between their professional and home lives. We are proud of our hybrid approach which empowers you to have flexibility on whether to work from home or in the office.
Key Activities for this role:
- You will be responsible for leading local market cross-functional brand teams’ digital transformation to provide omnichannel capability and operational expertise that optimizes delivery of seamless customer engagement and exceptional experience.
- You will Interact closely with commercial and medical teams to maximize the operating processes.
- You will be responsible for embedding capabilities within affiliate businesses such as channel goal definition, content creation, mix selection and roll-out strategy, customer journey mapping, campaign calendar and channel orchestration and measurement.
- You will be a key member of the Omnichannel Strategy & Operations team encouraged to champion overall organizational ambitions and play an active role as part of the reason why we’ll be successful.
- You will be responsible for 1:1 and 1: few sharing, teaching, coaching and application of frameworks for omnichannel digital product planning, digital product subject expertise provision and resource allocation modelling that can be leveraged by in-market teams.
Essential Knowledge & Experience:
- Proven omnichannel experience in a similar role within pharmaceuticals, healthcare, and/or multinational corporation with global operations and local footprint.
- Brand marketing experience including digital strategy, digital marketing, and other multi-channel and content creation roles.
- Effective Communication and presentation skills including the ability to influence.
- Fluency in Business English.
Preferred Knowledge & Experience:
- Demonstrated ability to be a consistent high-level contributor or leader of multiple projects, processes, or functions.
- Previous digital transformation experience and/or other coaching and consulting/advisory-type roles enabling others to learn and grow from your experience.
- Previous use of marketing automation technology and/or other agency experience.
Education:
- Bachelors degree or equivalent.
Additional information:
- This is a permanent, full-time position.
- This position is based in Bulgaria.
- This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per quarter in office. Flexibility may be required in line with business needs.
- Travel time – Up to 20%
What We Offer:
- Being part of a global organization contributing towards improved patient lives.
- Opportunity and support to continuous development.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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