About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
As a People Operations Regional Team Supervisor, you will lead the delivery of high-quality HR services across EMEA. Your role ensures smooth HR operations, compliance, and excellent employee experience.
You will manage a team of People Operations Advisors, act as an escalation point for complex cases, and collaborate with HR teams to embed on governance standards. This is a leadership role with impact—helping design and implement our HR Services model, driving process improvements, and using data to enhance service delivery.
Hybrid Working:
At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.
Key Activities for this role:
- Oversee day-to-day HR operations across the region, ensuring seamless execution of hire-to-retire processes.
- Manage employee queries across multiple channels (chat, email, phone, ticketing system).
- Act as escalation point for complex issues, ensuring timely and compliant resolution.
- Lead and develop a team of Advisors, managing workload and performance.
- Collaborate with regional HR teams to ensure consistent standards and local compliance.
- Monitor adherence to global governance and resolve deviations.
- Support change management and training for new processes.
- Ensure data accuracy in HR systems for reporting and analytics.
- Provide guidance to managers and employees on HR policies and procedures.
Essential Knowledge & Experience:
- Extensive experience in HR operations, ideally in a shared services or contact center environment.
- Previous supervisory experience or readiness for a step-up into leadership.
- Strong knowledge of HR processes, employment law, and data privacy regulations.
- Proven ability to manage SLAs, KPIs, and drive continuous improvement through data analysis.
- Experience with case management platforms (e.g., ServiceNow, SuccessFactors).
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to work in a fast-paced, global environment with a proactive mindset.
- Advanced proficiency in English; additional languages are an advantage.
Education:
- University degree in Human Resources, Business Administration, or equivalent.
Additional Information:
- This is a permanent, full-time position.
- This position is based in Warsaw (Poland)
- This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office
Astellas’ Global Capability Centres – Overview:
Astellas’ Global Capability Centre’s (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.
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